FREE SHIPPING on orders of $100+  |  FREE RETURNS  

FREE SHIPPING on orders of $100+  |  FREE RETURNS  


Welcome to TRISTAN

Terms of use for the website is published and operated by TRISTAN. The following terms govern your use of the website. All of the website contents are the property of Boutique Tristan & Iseut Inc. The use of the website is subject to the following conditions. If you do not accept these conditions, please do not access or use the website. TRISTAN may modify these conditions at any time without notice. By using the website, you agree to be bound by these conditions and confirm that you are of the legal age of majority in the jurisdiction in which you reside, and you agree to be bound by these conditions of use.

By using the website and creating a profile to place an order, you take full responsibility for maintaining the confidentiality of your user account and password. Moreover, you take full responsibility for all transactions performed through your user account. If you suspect fraudulent use of your Internet profile, it is your responsibility to quickly notify TRISTAN by dialing 1-888-242-9242 or contacting Sarah Service by e-mail at

Terms of use

Unless otherwise indicated, the website contents are only offered for the purposes of providing information, promoting the company and its products and performing transactions on TRISTAN products in Canada.

Those who choose to use the website do so of their own will and it is their responsibility to respect all applicable local laws in effect. All claims concerning the website and the elements it contains, or stemming from the use of the website will be governed by the applicable laws on the territory of the province of Quebec. TRISTAN does not represent or guarantee that the website's content and the products described within are designed or available in other regions or territories.

All prices posted on the website are in Canadian dollars (CAD) and are subject to change without prior notice. Certain products that appear on the website may not be available for purchase.

Protection of personal information

By submitting personal information through your use of the website, you agree that TRISTAN can use this personal information in accordance with its Privacy Policy as described on the website.

Use restrictions

Unless otherwise indicated, you are not authorized to modify, copy, reproduce, republish, download to a server or otherwise, send or post, transmit or distribute the contents of the website, including the source codes and software. Use of the content found on the website is strictly forbidden without the written permission from TRISAN.

However, you may download the contents for your personal, non-commercial use as long as you agree to be bound by the copyright notices and restrictions found in the contents and that you incorporate the author's reference, copyright notices and trademarks or respect any restrictions found in the contents you download. You cannot use downloaded content for commercial purposes. Any alteration of the contents or use of the contents of the website that is not expressly authorized herein constitutes a violation of copyright and all other property rights held by TRISTAN.


The TRISTAN and name, all logos, registered trademarks, other logos and/or advertising slogans on the website are the property of Boutique Tristan & Iseut Inc. The use of trademarks appearing on the TRISTAN website or all contents found on the said website, unless otherwise indicated, is expressly forbidden.

Property of user content

At TRISTAN, we are pleased to consider your comments about our products. If applicable, your comments, suggestions, ideas, graphic designs or other information transmitted to TRISTAN through the website become TRISTAN's property. Moreover, TRISTAN is not required to respect the confidentiality of any communication whatsoever, will not assume any responsibility for ideas that could benefit its business (including, without being limited to, ideas about its products or advertising) and cannot be held liable for any similarity appearing in TRISTAN's operating procedures in the future.

TRISTAN can use your communications for any commercial ends or other ends without compensating you or any other person who has transmitted this information. All personal information entered on the website and allowing for identification is provided voluntarily by visitors to the website and is subject to the section on confidentiality. By transmitting such information to TRISTAN, you represent and guarantee that you own or control the rights to it. You agree to be responsible for any communication transmitted by you and will, excluding TRISTAN, be entirely responsible for its contents, which include its legality, reliability, relevance, originality and related rights.

Exclusion of guarantees and limitations of liability

The use of the website and its contents is at your own risk. You agree that your only recourse in the event of a problem is to cease using the website. Under no circumstances can TRISTAN or any of its administrators, managers, employees, agents or representatives, including their respective successors or assignees, be held liable for loss or damage stemming from accessing or its contents, even if said loss or damage is due to a guarantee, agreement or offence, including (without being limited to) responsibility for all direct, indirect, special, punitive, incidental or consequential damage. TRISTAN is not responsible for any crashes, malfunctions or disruptions in computer equipment, software or any other technical aspects, breakdowns in communication, embarrassing situations or disrupted or corrupted communications. TRISTAN does not accept any responsibility and cannot be held liable for any damage or virus affecting your computer equipment or other property due to accessing, its use or downloading of material, data, text, images, video or audio from Certain federal or provincial laws do not permit the exclusion or limitation of certain damages. Therefore, the above-stated exclusions may not apply in your case.

Termination of use

Boutique Tristan & Iseut Inc. reserves the right, at its discretion, to completely or partially forbid you from accessing the website, with or without notice.


You agree to defend, indemnify and hold harmless, to the fullest extent permitted by law, TRISTAN and its related corporations, as well as each of their respective administrators, managers, employees, agents and representatives, from claims, responsibilities, loss, damages, expenses and costs stemming from your use of or the breach of its terms.

Hyperlinks to other websites

The website may contain links to other websites. They exist independently of the present website, TRISTAN and and have no control over the contents of these other websites and take no responsibility in this regard. Providing a link to such websites does not constitute approval by TRISTAN of these websites.

TRISTAN is not responsible for streaming content or other forms of transmission from a third party's website, or if the third party's website does not work properly. All transactions between you and a third party are performed directly with this third party and TRISTAN cannot be held responsible for loss or damages resulting from such a transaction. If you choose to click on a link leading to a third party's website, you do so completely at your own risk.

Applicable laws

Boutique Tristan & Iseut Inc., whose head office is in Montréal, located at 20 rue des Seigneurs, Québec, H3K 3K3, publishes and operates The terms of use set out in this document are governed by the laws in the province of Québec and federal Canadian laws that apply and must be interpreted in accordance with these laws. In the event of legal proceedings or a contestation concerning, you explicitly agree to the jurisdiction and unique and exclusive locations of the courts of the province of Québec. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Comments and contact information

If you have any comments or questions, please communicate them by one of the following methods:

If you wish to share a comment or ask a question relative to the use of this website ( please contact Sarah Service:

General terms and conditions of sales

Web orders retains ownership of merchandise until orders have been entirely processed. reserves the right to cancel or refuse any order from a client with whom there is a dispute relative to the payment of a prior order or that presents any form of risk or abusive return practices. engages itself to honor any order made on the website but is subject to the limited availability of the merchandise. If one or more item(s) is not, TRISTAN is committed to inform the client within the shortest delay possible, and in such an event, to reimburse the item(s) in question within 7 days from the date of the notification.

Prices and taxes

The prices shown on the American portal website are in United States dollars (USD). No sales taxes are applied to deliveries made in the USA.

Product availability

TRISTAN publishes on the website products available for sale. It is possible that certain products may no longer be available at the time of delivery. If this is the case, a customer service representative will communicate with you using the contact information provided when placing the order. You may then modify or cancel your order.

Methods of payment

The following methods of payment are accepted on the website: Mastercard, Visa, American Express or TRISTAN gift cards

Gift Cards

Gift cards can be used both in stores and online.

Gift cards do not have expiration dates unless specified.

The refund of a purchase made with a gift card will be made by the issuing of a new gift card.

TRISTAN gift cards are firm sales and therefore non-refundable.


The promotions published and eligible on the website are subject to the Eastern Time Zone.

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