FREE SHIPPING on orders of $100+  |  FREE RETURNS  

FREE SHIPPING on orders of $100+  |  FREE RETURNS  


Return policy

If you are not completely satisfied with an item, simply return the item unworn, unwashed and unaltered with all original labels in place, within 30 days of the purchase date. The amount of the return will be credited on the same original method of payment used at the time of purchase, minus any shipping fees.

*Online purchases delivered in the USA can only be returned by courier. No cross border, instore returns will be accepted.

To initiate a return, contact us by e-mail at or toll-free at 1-888-242-9242

  • Your order or invoice number,
  • the product reference number, the size and color of the item(s) to be returned,

A pre-paid, pre-addressed USPS return label will be provided by email. You can then drop off your return parcel at any USPS post box or at any USPS Post Office.

The refund will be completed within 5 days after the reception of your parcel by our warehouse.

For more information on web-related inquiries, please contact Sarah Service toll-free at 1-888-242-9242, from Monday to Friday, between 9AM and 5PM EST.

Online exchanges

We suggest placing a new order for the desired item and proceed to the return of the item with which you are not satisfied. If delivery fees are applied, contact Sarah Service to avoid being charged twice for the shipping fees. You can contact Sarah Service by e-mail at or toll-free at 1-888-242-9242.


For hygienic reasons, we do not refund or exchange underwear, bodysuits and earrings. Gift cards are final sales.

Refunds will not be made for TRISTAN's "Eau de Parfum" if the wrapper seal has been opened or if the packaging has been damaged.

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