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Confidentiality Policy

With the continual emergence of new communication tools, it is important to take measures to protect personal privacy online.

TRISTAN is mindful of your privacy and is careful to protect your personal information.

This confidentiality policy applies to the personal information collected in TRISTAN stores and through the TristanStyle.com website.

Collection of personal information

The information that is collected helps TRISTAN provide personalized service and improve the promotional offers and items it suggests to customers. It is also required to process and manage customer orders.

This information is collected:

  • when you open an account,
  • when you use the interactive size scanner TristFit,
  • when you sign up for the newsletters or notifications suggested by TRISTAN,
  • when you place an order or make a refund request on the TristanStyle.com website,
  • when you contact Sarah Service,
  • when you contact TRISAN by mail or e-mail,
  • when you participate in a contest, promotional offer or survey,
  • when you browse the TristanStyle.com website and view items,
  • when you write a comment or opinion on an item,
  • when you share an opinion with a friend by sending an e-mail from the item page,
  • when you post a comment on Facebook, Instagram, Google+, Twitter, YouTube or Pinterest from an item page,
  • when you submit a job application.

We collect the following information:

  • your first and last name
  • your e-mail and/or mailing address
  • your telephone number(s)
  • your credit card number
  • your information provided in the interactive size scanner TristFit,
  • if applicable, the personal information of third parties to whom you are having purchases delivered.

TRISTAN can also collect optional information, such as information on products that interest you and, in certain cases, your opinion and personal preferences. TRISTAN can also keep a record of the sizes of the different products you purchase in order to facilitate future visits to TristanStyle.com.

Use of personal information

TRISTAN will gather the personal information you provide when placing an order solely to open an account in your name, to process your order, to deliver your order, to answer questions you may have about the status of your order, to conduct studies to better understand your needs and preferences, to measure our performance, to enhance the online experience, and if you agree, to occasionally send you other promotional offers made on the TristanStyle.com website and news of products that might be of interest to you. Only the employees who need this information to conduct duties required by their jobs have access to the personal information that has been collected.

Disclosure of personal information

TRISTAN does not sell or disclose the list of people who use its website, TristanStyle.com. We do not sell to, rent to or exchange your personal information with third parties without your consent or unless required to do so by law.

We may be required to disclose your personal information to third parties who provide services, such as the processing of payments, hosting of our website, transmission of e-mails or other communications, organization of contests and promotional offers, or for statistical purposes.

Such service providers are bound by agreements that forbid these third parties from disclosing personal information for any purposes other than service delivery on our behalf or according to what is otherwise required by the applicable law.

We reserve the right to disclose your personal information in the course of legal proceedings, an official investigation or valid court order, or as otherwise required by an applicable law.

Website information

When you visit the TristanStyle.com website, TRISTAN will collect information via log files and cookies. These are the following: your IP address, the browser you are using, the operating system you are using, the time you spent on the TristanStyle.com website, your habits of use on the website and the domain name of the website from which you accessed the TristanStyle.com website. Collecting such files helps us improve our service and offer you a personalized experience, create personalized consumption profiles, effectively track your order and conduct statistical studies. These methods are similar to those used by most websites. You are nonetheless free to block your browser from collecting cookies.

Security measures

At TRISTAN, we are aware that you wish to keep your personal information confidential. It is for this reason that we implemented security measures to protect you from the loss or unauthorized use of any personal information that will be under TRISTAN’s control, namely information concerning your credit card.

TRISTAN’s servers are equipped with the latest information transmission technology, Secure Sockets Layer (SSL), which ensures that their transmissions are very safe. The SSL software encrypts all of your personal information when it is entered, making it impossible to read while being transferred over the Internet. VeriSign provides this security service.

Moreover, when you are placing an online order, you can make sure that you are in secure mode by checking that the URL (web address) starts with https:// and that a padlock icon appears at the bottom of your browser window.

TRISTAN’s servers are also protected by firewall technology. TRISTAN engages itself in maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the security of your transactions. However, since no method can guarantee complete security, there is always a risk when using the Internet to transmit personal information. Therefore, TRISTAN does not accept any responsibility and cannot be held liable for any damage or virus affecting your computer equipment or other property due to accessing TristanStyle.com, its use or downloading of material, data, text, images, video or audio from TristanStyle.com.

Retention of personal information

TRISTAN saves the personal information it collects according to privacy and access to information laws. Note that no credit card information is saved on TRISTAN’s servers once your order is processed.

Changes to our confidentiality policy

This confidentiality policy may be updated periodically in accordance with changes to our personal information protection practices. The revised confidentiality policy will be posted on the TristanStyle.com website. We will process your personal information in accordance with the confidentiality policy in effect at the time the information is collected or in the manner agreed upon with you.

Access, opposition and withdrawal rights

You can communicate with us following the directions indicated below at any time to indicate your preferences about receiving promotional offers, to update or modify your personal information or ask that your personal information be removed from our database.

For more information

If you have any comments or questions, please communicate them by one of the following methods:

If you wish to share a comment or ask a question relative to the use of this website (TristanStyle.com) please contact Sarah Service:

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