• To subscribe to our email newsletter, visit our homepage at tristanstyle.com and scroll down at the bottom of the page. You will see the option to “Stay Connected.” Enter your email address, and you'll start receiving our latest updates and promotions. Don’t forget to enter your language and indicate how you identify in terms of gender. That way it will personalize your experience with our newsletter!

• To unsubscribe, click the “Unsubscribe” link at the bottom of any newsletter or promotional email you receive from us.

• If you have trouble logging in, contact our customer support for assistance at 1-888-242-9242 or via email at sarah.service@tristanstyle.com.

• Yes, you can change the email address associated with your account. To do so, simply use a different email address while logging in as you will be sent a one time code to access it. However, remember to also use the same email address while purchasing to keep track of your orders.

• During the checkout process, you will find a field labelled on the right side of the screen that reads “Promo Code or gift card”. Enter your code in this field and click “Apply” to see the discount reflected in your total.

Orders and Delivery

• To track the status of your order, log in to your account and go to the “Order History”. Alternatively, you can also check the shipping confirmation email for a direct link to track your package.

• The estimated delivery time for your order depends on your location and the shipping method chosen during checkout. You can view the estimated delivery time in the checkout process and track your order for real-time updates.

• Yes, we do! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track the delivery status of your package.

• Once an order is placed, it's processed quickly to ensure timely delivery. Unfortunately, we are unable to make changes to orders once they are confirmed. Please don’t forget to double-check your order before completing it. You’ll always have the choice to return your items if you don’t like them. You’ll find all details on our Return Policy page.

• To have your order delivered to a different address, simply enter the desired shipping address during the check-out process at the mailing information phase. If the order has already been placed, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the order's processing stage. Contact us at 1-888-242-9242 or via email at sarah.service@tristanstyle.com.

• We offer shipping in Canada or USA only. Make sure to choose either the Canadian or US version of the website, depending on your shipping address. If you are in Canada, choose CA/English or CA/French. If you are in the USA, select our US/English using the language toggle at the top right of the site.

• Orders can be cancelled within a short time after placement. If you wish to cancel, please contact our customer support immediately with your order details. Once an order is shipped, it cannot be cancelled. Contact us at 1-888-242-9242 or via email at sarah.service@tristanstyle.com.

Returns and Exchanges

What is the return policy ?

• Our return policy allows you to return items within a specified period for a refund or exchange. Please refer to our Return Policy page for detailed information on eligibility criteria and the return process.

• You have 30 days from the date of purchase to make a return or exchange. After this period, returns may not be accepted. Please review our Return Policy for specific details.

• Yes, you can return items purchased online in our Tristan or Tristan Outlet stores. Bring the items, along with the packing slip or order confirmation, to our store within the return window of 30 days.

• Items bought on sale or clearance online can also be returned. Please review our Return Policy for specific details.

• Yes, to process a return or exchange, the item should be in its original condition with all tags and packaging intact. Refer to our Return Policy for detailed requirements here.

• Returns or exchanges without a receipt may be accepted under certain conditions. Please contact our customer support for assistance and to review your specific case. Reach us at 1-888-242-9242, from Monday to Friday between 9 a.m. ET to 5 p.m. ET, or send an email here : Sarah.Service@TristanStyle.com.

• To return or exchange an item purchased from our online store, please follow the steps outlined in our return and exchange policy.

• Once we receive your returned items, we aim to process the request promptly. Please allow 5 business days for the refund or exchange to be completed. You can track the status in your account or contact our customer support for assistance.

• Due to hygiene reasons, we do not accept returns on underwear, bodysuits, and earrings. Gift cards are also final sales.

• Yes, we do! If you prefer store credit instead of a refund, please indicate this preference when initiating the return process.

• Due to hygiene reasons, we specifically do not accept returns on earrings.  

Shipping and Pick-ups

• Yes, we offer free shipping on special occasions or on orders that meet a specified minimum purchase amount. The details will be communicated to you directly on the website or at check-out.

• If the order has already been placed, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the order's processing stage. Reach us at 1-888-242-9242, from Monday to Friday between 9 a.m. ET to 5 p.m. ET, or send an email here : Sarah.Service@TristanStyle.com.

• We offer shipping in Canada or USA only. Make sure to choose either the Canadian or US version of the website, depending on your shipping address. If you are in Canada, choose CA/English or CA/French. If you are in the USA, select our US/English using the language toggle at the top right of the site.

• Yes, you can! Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through the carrier's website.

• To pick up an online order in a Tristan store, select the in-store pick-up option during checkout. Once your order is ready for pick-up, you will receive a notification. Bring a valid ID and your order confirmation when picking up your items.

• Yes, there is typically a deadline for picking up an order in-store. This information will be provided in your order confirmation, and you will also be notified by email.

• When picking up your order in-store, bring a valid photo ID and either your order confirmation or pickup notification email. This helps us ensure a secure and efficient handover of your items.

Gift Cards

• Yes, our gift cards can be used for both online and in-store purchases. During the checkout process online, enter the gift card number. For in-store purchases, present the gift card at the register.

• Our gift cards do not have expiration dates. They will be functional until there is no balance on the card, unless stated otherwise.

• We do not offer the option to reload or add more funds to an existing gift card. You can purchase a new gift card with the desired amount.

• No, we do not offer digital gift cards yet, but we are working on it!

• Gift cards can be used to pay for merchandise only and may not cover shipping or additional fees.

• You can check the balance on a gift card by visiting our website and entering the gift card number in the designated balance-checking area.

Payment Methods

• We accept various forms of payment for online purchases, including credit cards (Visa, MasterCard, American Express) and visa-debit cards. You can find the full list of accepted payment methods during the checkout process.

• You may apply multiple gift cards at a checkout page or during in-store purchases.

• Yes, we accept mobile payment methods such as Apple Pay and Google Wallet in-store. Look for the contactless payment symbol at the register, and follow the prompts on your mobile device.

• Currency options are in USD for USA orders or CAD for orders placed in Canada.

• At this moment, we do not offer payment plans for larger purchases.